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    Your Money: How to Profit from Customer Complaints

    Nobody in business welcomes a customer complaint. It usually means taking time out of a busy
    day to deal with an angry person. But that's the wrong attitude. You should think of a
    customer complaint as three opportunities in one.

    An opportunity to get free feedback on something that's not working right in your organization.

    An opportunity to convert a disgruntled customer into a loyal customer.

    An opportunity to head off negative publicity as the complainer shares his gripe with

    Your Money: Choosing a Business Entity

    The following factors should be taken into consideration when figuring on which form of business will best serve your purposes:
    •    How much of your own personal assets are invested
    •    How much capital you have or the need for outside investors
    •    Your ability to attract outside investors
    •    Tax and licensing requirements
    •    The time commitment necessary to handle regulations and formalities
    •    The size, scope, and type of business you're starting including type of customer
    •    Cost  of incorporation

    Your Money: How To Promote Your Business Web Site

    These days, small businesses need an Internet presence. Today's customers expect a company to have a well-designed Web site that provides product information and details about services. If you're a small business owner who can sell at least some products online, customers will often reward you with increased revenue and word-of-mouth advertising.

    Valencia Lakeshore Condominiums


    Annual Lakeshore Street Sale
    Saturday, November 28 at 7:00 a.m. (rain date is Sunday November 29)

    Stop by this great event for deals galore on treasures that Lakeshore residents are selling. Consider it a massive rummage sale!

    Newhall Escrow Realtor Hall Of Fame



    "Leaders aren't born, they are made. And they are made just like anything else, through hard work" - Vince Lombardi


    Dianne Keefe-Bonnell, Steve Corn, Shelly Kanke

    Sheriff’s Holiday Toy Drive

    Donate a toy to the Santa Clarita Sheriff's Annual Toy Drive and listen to an array of holiday music on December 3, 2009 at Power Honda Valencia. To kick off the event, local schools will perform choral and orchestral pieces from 4:30 p.m. to 7:20 p.m.


    altPower Honda Valencia
    23551 Magic Mountain Pkwy
    Valencia, CA 91355

    Westfield Valencia Town Center - The 12 Days Of Shopping

    Westfield Valencia Town Center hosts holiday events starting November 19th

    For the 12 Days of shopping Westfield provides a dozen ways to make shopping as special as can be. Every weekend starting November 27th, Westfield Valencia Town Center's 12 Days of Shopping will stir your senses and warm your heart.

    There are special discounts from some of your favorite stores, such as: Express, Justice, Lane Bryant and New York & Company, a chance to win shopping sprees, or jet away for a dream wardrobe with a celebrity stylist.

    KHTS Email Alerts - What Do Informed Residents Have In Common?


    What do 78,246 informed Santa Clarita Residents have In Common?

    They stay in touch with Santa Clarita with our free daily e-mail news briefs. In 22-seconds, they know what's happening in our valley.

    It's easy to sign up. You will NOT receive any other emails from us and you may opt-out at any time. Click here to register.

    KHTS Email Alerts - Our Mayor

    266,422 Santa Clarita residents don't know the name of our mayor.

    Sad but true. Many of our residents don't stay in touch with our community. But if you're reading this, chances are pretty good you're not one of them.

    Now, you can join the thousands of other informed Santa Clarita residents, who receive our free daily KHTS email news briefs. In a quick, 22-second read, they know what's going on.

    It's easy to sign up. You will NOT receive any other emails from us and you may opt-out at any time.

    RKN Studio


    Graphic Design | Web Design | On-line Marketing | SEO


    "Helping you get your message across"