CEP America, a physician-owned group that staffs 84 hospitals nationwide, honored Providence Holy Cross Medical Center’s Emergency Department this week as the best among its membership.
The ranking was based on treatment of serious medical conditions including stroke, heart attack, pneumonia and sepsis, patient satisfaction survey results and the wait time to see a physician – an average of just 17 minutes.
“They felt we did the best job of the CEP hospitals,” said Jason Fisher, M.D., medical director of the Emergency Department, who credited the entire staff.
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“We achieved this as a team. The physician care is just part of the puzzle. We have the best quality nurses; they’re unparalleled to any place I’ve worked. And our EMTs and physician assistants are great. Everyone has a role and we work well together.”
More than 70,000 patients a year – nearly 200 a day – visit the Providence Holy Cross ED.
“While patients should visit their nearest hospital in a life-and-death emergency, we hear all the time that people come to Holy Cross from miles around because of our reputation for quality,” said Missy Blackstock, RN, nurse manager of the ER. “Our clinical outcomes are very good.”
CEP, formerly California Emergency Physicians until expanding nationwide, was established 30 years ago and is recognized as a national leader in developing and implementing emergency department programs that excel in quality, service and operational excellence. CEP is the largest private emergency physician group in the state and among the largest in the nation.
Fisher and Blackstock were among hospital representatives who received the award Monday night at CEP’s annual conference in Palm Desert .
The Providence Holy Cross emergency department is a designated trauma center, and has been approved by the Los Angeles County Department of Health Services as a certified stroke center and a STEMI receiving center, which means ambulances bypass other hospitals when patients are suffering the most severe type of heart attack. The ED is staffed by board-certified physicians and nursing personnel certified in advanced and pediatric advanced life support.
The growing numbers of emergency patients have driven the hospital’s $180 million, 138-bed expansion that is due to open in December.