CHP 911 Call Centers ‘Understaffed’
Officials explain why emergencies dialed from cell phones often receive busy signal
The scenario was tragic. On the morning of June 12, the assistant manager of Mama Mia Pizza arrived at work and watched from the parking lot as his co-worker Edward “Eddie” Politelli, 72, was hacked to death with a machete. He did what almost anyone in that situation likely would do after the initial shock: He called 911 on his cell phone. The response at the other end of the line was not what he expected. It was a busy signal. Law enforcement officials say the persistent beep of a busy signal has become an all-too-common response to 911 calls made from cell phones.
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